The terms and conditions below apply to all self-development counseling, coaching, and mentoring services provided by Quinlan Walther of Quinlan Walther LLC to any individual or organization and constitute the contract for the service to be provided by Quinlan Walther for the client. The terms ‘counseling’, ‘coaching’ and ‘mentoring’ as here used covers self-development, life coaching, personal coaching, executive coaching and business coaching for clients.

In the spirit of good practice, you are asked to confirm that you have read and agreed to each statement below when purchasing services and that you wish to proceed.

All services and communication, email or otherwise, delivered by myself, Quinlan Walther, as well as information on this website (quinlanwalther.com) are meant to help you work through life stressors and emotional roadblocks – to overcome in order to move forward into happiness, well-being, and abundance. Self-development counseling is not a substitute for professional mental health care or medical care.

Mentorship Disclaimer

In committing to working with Quinlan, you acknowledge the following:

• You understand that the services you will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health or medical conditions. You also understand that Quinlan is not acting as a mental health therapist or a medical professional.

• For legal purposes, you understand that self-development counseling/mentorship is currently an unregulated industry and that Quinlan is not “licensed “ by any formal organization.

• You understand and agree that you are fully responsible for your well-being during your mentorship sessions and subsequently, including your choices and decisions.

• You understand that the services provided are not a substitute for mental health counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment.

• You understand that all comments and ideas offered are solely for the purpose of aiding you in achieving the defined goals you create. You have the ability to give your informed consent, and hereby give such consent to assist you in achieving such goals and understand that results are not guaranteed.

• You understand services/sessions involve personal development, relationship development, career, and/or business. There is no promise in outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

Data Protection

You understand that your information remains confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect, or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if ordered by a court to provide information or to testify, Quinlan will do so to the extent the law requires.

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology.

Waiver

You hereby release, waive, acquit and forever discharge Quinlan of Quinlan Walther LLC, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that may arise.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

In return for the fees payable by the client (or by a third party on their behalf), Quinlan agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

Where any client is unhappy with any of the terms and conditions they can contact Quinlan to discuss any concerns and see if they can be resolved before the first session. Participation by any individual in the first session constitutes acceptance of these terms and conditions.

Format of Sessions

Sessions are by phone or internet: either via ZOOM, Skype, FaceTime audio, WhatsApp audio or by telephone direct. The coach is open to other formats by mutual agreement. Quinlan is responsible for ensuring that she is available for consultation at agreed times.

The length of each session set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking.

Session Fees

Quinlan’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of session.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online agenda (“Acuity Scheduling”) maintained on the website. Quinlan agrees to maintain her availability to match that presented by the website, and to honor the sessions booked through the “Acuity Scheduling” online bookings platform.

Payment Terms

Fees can be paid online by debit or credit card, or by PayPal, using the “Stripe” payments gateway linked to the “Acuity Scheduling” bookings platform.

Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.

Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by Quinlan in advance of a session, Quinlan is not obliged to provide the session.

Refunds will be provided for prepaid sessions at the request of the client. If the client has used their sessions, no refunds will be given.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

Quinlan may assign the client tasks or exercises to complete between sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The client may contact Quinlan by phone or e-mail between sessions to seek clarification regarding anything arising from a session or for administrative purposes (e.g. where a client needs to rearrange a session or make a payment).

Rearranging Sessions

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused sessions unless 48 hours notice has been given. In exceptional circumstances, Quinlan may need to rearrange a session. In those instances she will also give the client 48 hours notice where practical.

Confidentiality

Personal information or business information supplied by clients in sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Quinlan can decide to terminate service to the client early, refuse or be unable to provide further sessions. In such a circumstance, the client will be given reasonable notice of termination by Quinlan where practicable. Client will be refunded any advance payments made for sessions not yet provided.

Responsibilities

Quinlan will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Quinlan has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.

Variation of Terms & Conditions

Quinlan may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further sessions, they may withdraw from the service immediately by giving notice in writing by email or letter. They will then be entitled to a full refund of any fees paid in advance for sessions not yet provided. Such notice will be effective on receipt by Quinlan.